Refund policy

Final Sale

Due to the nature of our products and for the health and safety of our customers, all sales are final. This includes gift cards. We are unable to offer returns, refunds, or exchanges at this time.

Damaged Items

If your order arrives damaged, we’re happy to offer a replacement. To begin the process:

  • Contact us at info@justnegel.com within 7 days of receiving your order.

  • Include clear photos of the damaged item(s).

  • Once approved, we’ll send a return shipping label.

  • The item must be returned in the condition it was received to be eligible for a replacement.

Address Accuracy

Please be sure to enter your shipping address correctly at checkout. Unfortunately, we cannot refund or resend orders that are lost or undeliverable due to incorrect addresses or issues beyond the postal services' control.

Customer Support

We’re here to help. If you have any questions or concerns, feel free to email us at info@justnegel.com. We aim to respond within 24 to 48 hours.